Contact us

 Tel:  215 710 8386 (10am- 4pm EST)  Or Contact us page below.

1. Where do we ship from?
          We'll ship either from our PA warehouse or Amazon fulfillment center. All orders will be picked up by FedEx & UPS next business day. Expected arrival 2-4 business days (Free shipping) Or expedite shipping Guarantee by Amazon prime 2 days.

2. Return & Exchange Policy.
          Buyers are eligible for 21 days return & exchange policy. However all bears must be in original condition, buyers are responsible for the cost of return shipping.

3. How long is the warranty?
         Our stuffed animal comes with 90 days warranty but does not cover damage caused by human factors, accident, misuse of the product.

For Complete FAQ List Click Here. We'll reply all email within 24hrs.