TOP 10 FAQ'S

When will I receive my order?

Please allow up to 48 hours (2 business days) processing your order,Once your order ships, you will receive a shipping confirmation email with tracking number.We'll guarantee delivery 3-5 business days

Where do we ship to?

Yes, we deliver to APO/FPO through the US Postal Service. Please note: It may take six to ten working days to deliver.  Some APO/FPO stations might take slightly longer.

Does Yesbears deliver to APO or FPO addresses?

Yes, we deliver to APO/FPO through the US Postal Service. Please note: It may take six to ten working days to deliver.  Some APO/FPO stations might take slightly longer.

Which shipping company do you use?

FedEx Ground & U.S. Postal Service

Where do we ship to?

At this point, we ship to 48 contiguous states in the United States and are unable to ship to Alaska, Puerto Rico and Hawaii. We do not ship to APO, FPO, PO Box addresses as well. Currently we do not ship to Canada.

Return & Exchange Policy.

Buyers are eligible for 14 days return & exchange policy. However all bears must be in original condition, buyers are responsible for return shipping. Original shipping will not be refunded. Yesbears will immediately replace any damaged item or wrong item sent at no cost. Our customer service team will ask you to send us a picture and to return the original package.

How do I cancel my order?

Due to our extremely fast order fulfillment to cancel your order you MUST contact us within 24hrs of placing your order. We can be contacted using the "contact us page". 

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